Privacy policy

1. Introduction

This Privacy Policy describes how The FX Tools ("we", "our", "us") collects, uses, and protects information in connection with our software-as-a-service (SaaS) platform ("Service"). Our platform provides customer relationship management (CRM) tools for brokerage businesses.

2. Role and Scope

We act as a data processor on behalf of our clients (brokerage companies), who are the data controllers. We process personal data strictly according to our clients' instructions and only for the purpose of providing the Service.

3. Information We Process

We may process the following types of data:

• Account information, including name, email address, and login credentials
• Transactional data, including deposits, withdrawals, and account activity
• Technical data, including IP address, device information, and logs
• System-related communications

4. How We Use Information

We use the data solely to:

• Provide and operate the Service
• Send transactional emails, including account creation, password reset, transaction notifications, and security alerts
• Maintain system security and integrity
• Comply with legal obligations

We do not send marketing or promotional emails.

5. Data Collection Source

All data is provided by our clients (brokerage companies) or their end users through the use of the platform. We do not purchase, rent, or scrape email lists.

6. Data Sharing

We do not share, sell, or disclose data provided by our clients to third parties.

Client data is used exclusively to operate and support the Service. Any third-party infrastructure providers used, such as hosting or email delivery services, act solely as sub-processors under strict confidentiality and data protection obligations.

7. Client Responsibility

Our clients (brokerage companies) are responsible for:

• Collecting data from their end users
• Obtaining proper consent where required
• Maintaining their own Privacy Policy governing their relationship with their users

8. Data Retention

We retain data only as long as necessary to provide the Service, comply with legal obligations, or as instructed by our clients.

9. Security

We implement appropriate technical and organizational measures to protect data, including access controls, encryption, and monitoring.

10. User Rights

End users should contact the relevant brokerage (data controller) to exercise their rights, including access, correction, or deletion of personal data.

11. International Transfers

Data may be processed in different countries where our infrastructure providers operate, with appropriate safeguards in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

13. Contact

For questions about this Privacy Policy, contact info@thefxtools.com.